Return Policy

Overview

We want you to be completely satisfied with your experience. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges related to our services and any products we may offer.

Digital Content and Services

As we primarily provide digital content, information, and services related to plant visual profiles and care information, please note that:

• Digital content and services are generally non-refundable once accessed or delivered
• If you experience technical issues preventing access to our services, please contact us for assistance
• We will work with you to resolve any technical problems or service issues

Physical Products

If we offer physical products, the following terms apply:

Return Period

You have 14 days from the date of receipt to return items in their original condition, unused and unopened, with all original packaging and documentation.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Ship the item back to us using the provided instructions

Refund Processing

Once we receive and inspect the returned item:

• Refunds will be processed within 14 business days
• Refunds will be issued to the original payment method
• Original shipping costs are non-refundable unless the item was defective or incorrect

Non-Returnable Items

The following items cannot be returned:

• Digital downloads and content
• Customized or personalized items
• Items damaged by misuse or normal wear and tear
• Items returned without original packaging

Defective or Incorrect Items

If you receive a defective item or an item that differs from what you ordered:

• Contact us immediately upon discovery
• We will arrange for return shipping at our expense
• We will provide a full refund or replacement as appropriate

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Return Shipping

Unless the return is due to our error or a defective item, you are responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

Contact Us

If you have questions about returns or need to initiate a return, please contact us:

Email: infocenter@candleicandles.world
Phone: +353 785 412 013
Address: Unit 19 Parkwest Industrial Park, Kavanagh Avenue, Nangor Road, Dublin, Ireland